Welcome to North Port Utilities!
The department operates 24 hours a day, seven days a week, to provide and distribute a reliable supply of quality, safe drinking water and a wastewater collection system that meets the needs of our customers and respects and enhances our environment.
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Do you need a helping hand or are you looking for a way to help your neighbors who may be struggling to pay their water bill? The City of North Port offers a Help-to-Others (H2O) Program designed to assist families who are experiencing a short-term financial crisis to pay their North Port Utilities bill. The program is funded 100 percent by community donations and is administered through the City's Social Services Division. Click here for more information on the program.
If you have questions, Utilities has answers! Utilities has compiled the most common questions we get from customers on account information, billing, water quality and other service issues to make information more accessible to everyone. Visit our Common Questions page for answers to these common questions. If you don't see your question, please give our Customer Care Team a call at 941.429.7122 for billing questions or 941.240.8000 for service questions, and we will be more than happy to help!
2017 Annual Water Quality Report now available!
The City of North Port Utilities Department wants to let residents know that the 2017 Annual Water Quality Report (also known as the Consumer Confidence Report or CCR) is now available. The 2017 CCR contains important information about the source, quality, and treatment of your drinking water and is now available at www.NorthPortCCR.com. The City is pleased to announce that the report indicates that North Port City drinking water meets and exceeds all federal and state drinking water quality standards.
Printed copies of the report are available by stopping by the Cashiering and Customer Care Office (4970 City Hall Blvd., First Floor) or by calling North Port Utilities at (941) 429-7122. Customer Care Representatives are available Monday through Friday from 8 a.m. to 5 p.m.
Utilities 2018 Meter Conversion Project
North Port Utilities began its 2018 meter replacement project in April which is replacing manual read meters with automatic meter read (AMR) meters. These meters will transmit data directly to meter reading equipment within the meter reader’s truck via radio transmitters, improving accuracy of information and safety for our meter readers. The City has hired National Metering Services, Inc. to replace over 1,500 manual read meters in our system.
The National Metering Services team has completed meter replacements in La Casa Mobile Home Park, Harbor Isles, and the area of W. Price Blvd. and N. Salford Blvd. from Symco Ave. to Warrior Ave. Replacements are currently underway in Harbor Cove and crews will move to Pickwick Rd. next. Customers can view maps of the project area here.
Since the City’s water meters are located near the front property line in an easement, access to the home will not be necessary. However, National Metering Services staff will knock on the door to let the customer know that they are there and will be replacing the meter. The installers will have proper identification displayed and will be in National Metering Services vehicles with their logo prominently displayed. The meter replacement takes about 20 minutes to complete and customers can expect an interruption in their service while the work is being done. When the work has been completed, a door hanger notice will be left on the customer’s front door.
We appreciate the patience and cooperation of our customers while this work is being done. Please contact North Port Utilities with any questions or concerns at 941-240-8000.
Customer Care Corner
We love to get positive feedback from our customers! Utilities staff works hard to provide the highest level of service possible and we hope that every interaction is a positive one.
Sometimes customer care is not just about getting through calls quickly, but taking time to listen and care. We recently received a call from a customer who appreciated the time and care that Customer Service Rep. I, Sara Miller, took in assisting her. The customer was having a difficult day and Sara's care in listening and explaining how she could help her situation really meant a lot.
Utilities Mission Statement:
To support the City’s Mission by continuing to provide our customers quality water and sewer services in a safe, healthful, cost-effective and efficient manner and to accommodate the growth of our community through the planned expansion of our systems.
Water Treatment Plant
Wastewater Treatment Plant
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Wastewater Treatment Plant