Welcome to North Port Utilities!
The department operates 24 hours a day, seven days a week, to provide and distribute a reliable supply of quality, safe drinking water and a wastewater collection system that meets the needs of our customers and respects and enhances our environment.
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Ricky's #NPHydrantHunt Contest is back!
Utilities is excited to announce the return of Ricky Raindrop’s #NPHydrantHunt contest, aimed at spreading the message “Every Drop Counts”, by engaging North Port youth in a scavenger hunt to find Ricky Raindrop as he visits various sites around the City.
Ricky Raindrop’s #NPHydrantHunt contest kicks off July 9, 2018 and runs through August 12, 2018 for North Port kids age 15 and under. Each week the Ricky Raindrop themed fire hydrant will be moved to a new location. A clue will be posted on the City’s Facebook, Twitter and Instagram feeds to point kids in the right direction. The first participant to find the hydrant each week and email their picture with Ricky to RickyRaindrop@cityofnorthport.com will win a $20 gift card. The email must include a photo of the participant with Ricky along with the name, age, phone number and address of the participant. Each week’s winning photo will be posted on the City’s Facebook, Instagram, and Twitter feeds with the #NPHydrantHunt hashtag. All photos received may be used in social media posts or news releases for the City.
For more information, contact North Port Utilities at 941.240.8000.
2018 Meter Conversion Project Completed
Utilities is pleased to announce the completion of the 2018 Meter Conversion Project to replace over 1,500 manual read water meters with automatic read (AMR) meters. These AMR meters transmit data directly to meter reading equipment within the meter reader's truck via radio transmitters, improving accuracy of information and safety for our meter readers. The project included meters in LaCasa, Harbor Cove, and Harbor Isles mobile home parks as well as meters in the Pickwick Rd. and N. Salford Blvd. areas. The project began in early April and was completed on time per the project schedule.
Do you need a helping hand or are you looking for a way to help your neighbors who may be struggling to pay their water bill? The City of North Port offers a Help-to-Others (H2O) Program designed to assist families who are experiencing a short-term financial crisis to pay their North Port Utilities bill. The program is funded 100 percent by community donations and is administered through the City's Social Services Division. Click here for more information on the program.
If you have questions, Utilities has answers! Utilities has compiled the most common questions we get from customers on account information, billing, water quality and other service issues to make information more accessible to everyone. Visit our Common Questions page for answers to these common questions. If you don't see your question, please give our Customer Care Team a call at 941.429.7122 for billing questions or 941.240.8000 for service questions, and we will be more than happy to help!
Customer Care Corner
We love to get positive feedback from our customers! Utilities staff works hard to provide the highest level of service possible and we hope that every interaction is a positive one.
Sometimes customer care is not just about getting through calls quickly, but taking time to listen and care. We recently received a call from a customer who appreciated the time and care that Customer Service Rep. I, Sara Miller, took in assisting her. The customer was having a difficult day and Sara's care in listening and explaining how she could help her situation really meant a lot.
Utilities Mission Statement:
To support the City’s Mission by continuing to provide our customers quality water and sewer services in a safe, healthful, cost-effective and efficient manner and to accommodate the growth of our community through the planned expansion of our systems.
Water Treatment Plant
Wastewater Treatment Plant
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Wastewater Treatment Plant